So, 3am, the internet dies.
I call, go through the usual crap I've already done to try and fix it. They report there's a problem.
I call again 12 hours later. I don't care that it's the 24th. Not everyone celebrates, fix the damned internet! I'm told they've been getting a lot of calls, it should be fixed shortly.
...So, here's the 26th, and someone finally got off their ass and decided to fix the problem.
Of course, I doubt anyone noticed.