I will never be using DHL for shipping ever again. I plan to actively go out of my way to get things shipping via other means, should your shipping company ever cross paths with my packages from here on out.
I placed an order and had it shipped via your 2nd day shipping, on December 29th, with a delivery estimate of the 2nd-4th of January.
It is now the sixth of January, and there is still no sign of my package, over a week after ordering my items, and now they will not even reach me until the 8th, at the earliest. This is simply inexcusable, and very much not 2nd day shipping at this point.
If the package was at least still moving towards me, I may be somewhat consoled, but it has sat in one location, not more than two hours away from me, for three days now, and will continue to sit there for three days more now that the weekend has come. That's six days. Three times longer than the guaranteed 'two day shipping'. That's six days of sitting at one location, when it says it is 'scheduled for delivery' and has said as such since the 3rd of the month. Even with the weekend, that is absolutely reprehensible, and horrible business practices. It has sat motionless for three weekdays, again longer than the shipping I paid for, which is inexcusable.
Since you are apparently not aware of the meaning of the word, a guarantee is a promise or assurance of a particular outcome, and you have broken that promise in every conceivable way.
This experience has soured me on ever going anywhere near your services again, and I will warn many people of your shoddy shipping practices. I had never heard of you much before this incident, and now I know why. Your service has nothing going for it for people to speak about you or reccomend you. And all they will hear from me is a loud warning to stay far away.
Thank you for nothing,
Or not. Their web response form only allows 500 characters, limiting you from saying too much of value at them. So, I edited it down to the following, and will be snail-mailing the above to them instead.
I initially had many bad things to say about my DHL experience, which is still ongoing, but since you have hobbled the ability of people to properly give you negative feedback and limit comments to 500 characters, I shall only say that I will never again use DHL, and tell everyone to stay very far away from your piece of crap company.
I will send my full response to this experience via snail-mail, since this online form is next to useless, just like the rest of this company.